Privacy Policy

Effective date: October 11, 2026

This Privacy Policy explains how Olyahan Collective, operating the Alicia Lov website and fan communications (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit alicialov.com, use Alicia Lov’s music and pre-save links, sign up for emails or text messages, or otherwise interact with us online.

We are based in Edmonton, Alberta, Canada.

Information We Collect

We may collect information you provide directly to us, including your name, email address, mobile phone number, city or country, communication preferences, and any information you voluntarily submit through forms, signups, surveys, messages, contests, or other interactions.

When you use Alicia Lov’s website, pre-save links, smart links, or related online services, we may also receive technical and usage information such as your IP address, approximate location, browser type, device information, operating system, referring source, pages or links viewed, streaming-service selections, pre-save activity, and campaign interactions.

Feature.fm, for example, may collect device, browser, IP-derived location, campaign-interaction and release-related information, and collects personally identifiable information such as email only after an end user opts in. Feature.fm

How We Use Personal Information

We may use personal information to operate and improve alicialov.com; send music releases, show announcements, artist news, newsletters, presave reminders, and other updates you requested; send SMS messages where you have opted in; understand audience growth and campaign performance; personalize fan communications; manage contests, events, offers, and merchandise-related communications; maintain security and prevent abuse; comply with legal obligations; and respond to inquiries, access requests, or complaints.

We only collect, use, and disclose personal information for purposes that are reasonable and appropriate in the circumstances.

Email and SMS Marketing

We send promotional email or text messages only where we have an appropriate basis to do so, including consent where required.

You may unsubscribe from email marketing using the unsubscribe link included in our emails. You may opt out of SMS messages by replying STOP to a marketing text or using any other opt-out method provided with the message.

Canadian anti-spam rules apply to commercial email and SMS and generally require consent, sender identification, and a functioning unsubscribe mechanism. CRTC

Withdrawing marketing consent does not prevent us from keeping information that we are legally required or reasonably permitted to retain.

Service Providers

We use third-party services to operate Alicia Lov’s website and fan communications. These may include:

Squarespace, for website hosting, forms, site functionality, cookies, and related website services.

Feature.fm, for smart links, pre-saves, release campaigns, fan opt-ins, and campaign analytics.

Mailchimp / Intuit, for email marketing, audience management, and where enabled, SMS communications.

We may also use analytics, advertising, security, payment, social media, or other technology providers as our services evolve.

Some of these providers may process or store personal information outside Canada, including in the United States or other jurisdictions. Mailchimp states that customer data may be processed in the United States and other countries where it or its subprocessors operate. Mailchimp

Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed. Alberta privacy guidance specifically requires organizations using service providers outside Canada to disclose this practice and provide a contact who can answer questions about it. Alberta.ca

Cookies and Similar Technologies

alicialov.com and services connected to it may use cookies, pixels, local storage, and similar technologies for essential website functions, analytics, security, preferences, campaign measurement, and marketing.

Squarespace itself uses cookies and similar technologies in connection with its services and permits site owners to control certain technologies used on their sites. Squarespace

Where required by law, non-essential cookies or similar technologies will be used only after appropriate consent.

Pre-Saves and Streaming Services

When you interact with a Feature.fm pre-save or smart link, you may choose to connect or interact with services such as Spotify, Apple Music, or other music platforms.

Information available through those services is also governed by the privacy terms of the relevant streaming provider. We do not receive your streaming-service password.

Sharing Personal Information

We do not sell fan contact lists.

We may disclose personal information to service providers acting on our behalf; professional advisers; authorities where disclosure is required by law; or another organization in connection with a legitimate business reorganization, transfer, or similar transaction, subject to applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate consent records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it. Alberta PIPA requires organizations to retain personal information only as long as reasonably necessary for business or legal purposes. Alberta.ca

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No internet-based system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

Under Alberta’s PIPA, individuals may request access to personal information held by an organization and ask that inaccurate information be corrected. Alberta.ca

If you are located in the European Economic Area or another jurisdiction with similar privacy rights, you may also have rights such as access, correction, deletion, restriction, portability, and objection to certain processing, including direct marketing. European Commission

To make a privacy request, contact us using the information below.

Children’s Privacy

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. If you believe a child has provided personal information improperly, contact us so we can review the matter.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

The updated version will be posted on this page with a revised effective date.

Contact

For privacy questions, access requests, corrections, deletion requests, or complaints:

Olyahan Collective / Alicia Lov
Edmonton, Alberta, Canada
mgmt@alicialov.com